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Job Title: TECHNOLOGY SUPPORT TECHNICIAN SUBSTITUTE

Salary Type: HOURLY

Location/Department: TECHNOLOGY

POSITION SUMMARY

Ensure operational efficiency and effectiveness of the assigned district-maintained system devices and software.

QUALIFICATIONS

Certifications, Licenses or Permits:

Education, Experience, and Other Requirements:

High School Diploma or state-approved High School Equivalency (HSE).
Background in IT, computer systems troubleshooting, and analysis.
Experience in installing, supporting, and troubleshooting complex hardware and software systems, 2 years preferred.
Dell, HP, and Acer certification preferred.
Ability to be regularly, predictably, and reliably at work.
Ability to be physically present at the worksite.
Proven ability to work with others in a confidential, cooperative, and service-oriented manner; excellent listening and communication skills.
May be regularly required to stand, sit, crouch, crawl, push/pull, and lift up to 50lbs.

ESSENTIAL DUTIES

Install, maintain, and troubleshoot hardware/software.
Resolve all assignments, including service tickets, client upgrades, rollouts of new equipment, and installation of hardware and software.
Troubleshoot complex issues in a timely manner and report findings.
Manage and configure network hardware.
Assist in performing recurring redundancy and failover tests of system and equipment.
Assist with maintaining network security, including defining and providing for access rights.
Provide technical assistance and support to assigned departments and users on the systems for which responsible.
Proactively ensure the highest levels of network and infrastructure availability.
Monitor and test network performance for potential bottlenecks, identify possible solutions, and work with team members to implement those fixes.
Liaise with vendors and other IT personnel for problem resolution.
Develop and maintain an effective repository of documentation for the network systems.
Assist with creating strategic plans and goals for future growth and technology usage outlook plans.
Perform other duties as assigned.